Divine Shiv Ji Parivar Idol - By BhaktiShala

At Bhakti Shala, we value your trust and aim to deliver premium spiritual products with care and devotion. In the rare event that you receive a damaged, defective, or incorrect product, we offer a simple and transparent return or exchange process.

🕒 Return Window All return or exchange requests must be initiated within 7 days of receiving your order.

Damaged or incorrect items must be reported within 48 hours of delivery with clear photo evidence.

Requests submitted after this period will not be eligible.

❌ Returns Will Not Be Accepted If: The item has been used, altered, or is returned without original packaging.

The product is damaged due to mishandling after delivery.

The return is requested after 7 days, or the issue is reported after 48 hours.

The item is listed as non-returnable (e.g. personalized or digital products).

The purchase was not made directly from Bhakti Shala.

✔️ Return / Exchange Eligibility To qualify for a return or exchange:

The product must be unused, in its original condition, and returned with all tags and packaging intact.

You must provide clear photographic evidence of the issue.

🔄 How to Request a Return or Exchange Email us at bhaktishala.in@gmail.com Include the following:

Order ID

Description of the issue

Clear photos of the product and packaging

Our support team will respond within 1–2 business days to verify the issue.

If approved:

We will arrange a reverse pickup, OR

Provide instructions for returning the item.

After we receive and inspect the item, your refund or replacement will be processed.

💰 Refunds & Replacements Refunds will be issued to your original payment method within 4–5 working days after item inspection.

Replacements will be sent if stock is available. If not, a full refund will be provided.

For Cash on Delivery (COD) orders, refunds will be made via UPI or bank transfer.

📞 Contact Information Email: bhaktishala.in@gmail.com

Phone / WhatsApp: +91 7206009484

Support Hours: Monday to Saturday, 10 AM – 6 PM

Response Time: 24–48 hours

🔔 Important Notes: Bhakti Shala reserves the right to reject any return that does not meet the above conditions.

Slight variations in color, texture, or finish due to the handmade nature of our products are not considered defects.