Shipping policy

This Shipping Policy outlines the terms and conditions regarding the delivery and shipping of products purchased from Bhaktishala ("we", "us", "our") through our website www.bhaktishala.shop. By placing an order with us, you agree to the terms set forth in this policy.

1. General

1.1 Bhaktishala, operated by The Shopzon Enterprises, located at 309, 1st Floor, Hans Nagar, Rewari (123401), Haryana, facilitates the sale of spiritual products, home décor, and related items through our website www.bhaktishala.shop.

1.2 This shipping policy, along with our Terms of Service, governs the delivery process and customer obligations related to shipping and delivery.

1.3 We ship our products nationwide across India and internationally, ensuring a smooth and efficient customer experience through partnerships with leading logistics providers. We strive to ensure timely processing and secure delivery of all orders.

1.4 By placing an order on Bhaktishala, you confirm that you have read and agreed to this Shipping Policy. Please review it periodically for any updates.

2. Terms of Shipping and Delivery

2.1 Shipping Time:

  • Orders are typically processed and shipped within 48 hours of order placement.
  • Domestic delivery is expected within 4 to 6 business days.
  • International orders are expected to arrive within 4 to 7 business days.
  • If there are any delays, we will proactively inform you.

2.2 Delivery Locations:

  • While we strive to deliver across India and internationally, we reserve the right to determine the serviceability of certain areas.
  • If your location is deemed unsuitable for delivery, we may cancel your order and issue a refund.

2.3 Accurate Information:

  • It is your responsibility to provide complete and accurate shipping details, including your name, address, and contact number.
  • We are not liable for delivery issues resulting from incorrect or incomplete information provided by you.

2.4 Failed Delivery Attempts:

  • If delivery attempts fail three times due to customer unavailability or incorrect address, we reserve the right to cancel the order.
  • Any associated shipping costs may be deducted from the refund.

2.5 Delays and External Factors:

  • Delivery may be delayed due to logistical issues, weather conditions, political disruptions, acts of God, or other unforeseen circumstances.
  • We will notify you of any significant delays and keep you updated on the status of your order.

2.6 Delivery Personnel Conduct:

  • We work with trusted logistics partners. While we expect them to adhere to professional standards, we are not liable for any misconduct or disputes between customers and delivery personnel.

2.7 Order Tracking:

  • Once your order is dispatched, you will receive a unique tracking number via email or SMS to monitor the status of your shipment.
  • Any discrepancy in the tracking information is beyond our control but can be reported to our support team for resolution.

2.8 Shipping Charges:

  • Shipping charges may vary depending on the product, delivery location, and order value.
  • Shipping costs are non-refundable unless the product is damaged or defective upon delivery.

2.9 Returns and Exchanges:

  • Reverse logistics partners handle return shipments, in line with our Cancellation, Return, and Refund Policy.
  • Any return or exchange request must comply with the terms of our return policy.

3. Customer Support

For any questions or concerns related to shipping or delivery, you can reach out to our customer service team:
📞 +91 7206009484
📧 bhaktishala.in@gmail.com

This Shipping Policy is governed by the laws of India. Any disputes or claims related to this policy shall be settled exclusively in the courts of Rewari, Haryana.